Don’t forget outsourcers!
I absolutely agree and writing outsource-compliant tools are something many TA’s (including myself) can struggle with. The biggest things are:
Security: Assume your users do not have administrator rights. This shouldn’t be a problem if you are doing things the “right way”, rather than the “hard-coded expedient at the moment” way.
SCM Clients: Do your outsourcers have SCM clients? If not, what does that mean if you scatter your SCM interaction throughout your tools? Are you observing best practices and trying to make your SCM interaction transactional, or are you just making calls at the earliest possible moment?
Network resources: Do your tools require access to network resources, and if so, do the outsourcers have access to them? This could be a database, or a file on the network. Consider how you can break or mock these dependencies (or get rid of them entirely).
Latency: If your tools do require network resources, are they hitting the database/network constantly? If so, expect your tools to be incredibly slow, since instead of access time measured in milliseconds over distances of hundreds of meters, expect access time requiring many seconds over several thousand kilometers. Figure out how to reduce/batch your DB calls/network IO, or mock them out (perhaps provide read-only copies on disk, and point your DB at them).
Machine setup/bootstrapping: What sort of configuration are you relying on, in terms of file setup/folder structure, and in terms of global state of the machine (environment variables, drive letters). Not building in any dependencies on global machine state ensure your tools are much more portable.
Localization/internationalization: Not every international outsourcer speaks English. Many places will translate documentation when settings things up, but that documentation can get stale. We should start thinking about writing localizable code and documentation.
Not so coincidentally- writing good code helps you make more portable tools. A lot of these problems aren’t really problems at all and they don’t really require extra work- they just require care and craftsmanship while developing your tools and code. Focusing on the critical path doesn’t give you a license to write bad code. In fact the contrary. The focus on the critical path means you should have excellent code at all times because the critical path is critical. So if you write good code, as you should, supporting outsourcers will be a lot easier when that time comes.
Do you have any experience or stories writing tools for outsourcers? I’d love to hear about them in the comments.