real agile is: talk to the users directly, know their pain point, address it, repeat. -someone on Twitter who I disagree with
In many conversations about Agile, especially as of late, I read something like the above tweet. I don’t know where the idea that Agile can be distilled down into one or two practices or principles comes from. Thinking this way is extremely harmful. If you think like this, I’d love to hear your explanation.
Agile methodologies come out of Lean thinking which comes out of the Toyota Production System (TPS). The TPS is incredible. It mixes explicit practices such as 5S, ideals such as JIT, and principles such as “respect for people” into a unified, harmonious way. TPS is often represented using a house metaphor as in the following image:
The house is an apt metaphor because every single component is structurally vital. “Talking to users” and “addressing pain points” corresponds pretty closely to “customer satisfaction,” which is the roof of the TPS house. The roof is elevated by the walls, which are secured by the foundation. The roof is integral to the function of a house, but no more so than any other component. Customers can only help inform what you produce. If you are unable to produce those things at high quality, speed, and efficiency, and improve over time, then it doesn’t matter how much you talk to customers.
Adding an Andon cord to an assembly line does not make a manufacturer Lean. Being Lean requires a whole set of practices, ideals, and principles working in unison. It can be TPS, or your adaptation, but it requires incredible rigor, skill, and learning, and it’s not simple. Likewise, no single practice, from TDD to iterations to talking to users, creates a well-performing Agile organization.
There are plenty of pseudo-Lean companies, just like there are plenty of pseudo-Agile shops. On the plus side, the damage from Six Sigma Black Belts is far more severe than the Certified Scrum Master racket.
Companies that are Lean are rare, and have been at it for a while. It’s silly that every JIRA jockey thinks they have learned the essence of Agile. Being Agile is difficult, complicated, and takes a while. Let’s not try and distill it down so much that we totally dilute it.