Do not tolerate brilliant jerks. The cost to teamwork is too high. – Reed Hastings, Netflix CEO
So I was all prepared to write about how much I hate this quote, but Freddy Nager already did. It is thorough and insightful and explains how out of context this quote is. Thanks to Freddy for doing a far better job ripping this apart than I did. (It also reminds me the difference between real writers/bloggers and people who just have a blog, like me…) Here’s his conclusion, but I suggest you read the whole thing:
In short, Netflix wants only stars who are passionate and courageous and innovative and always do A-level work while abhorring process and questioning assumptions yet working as a team — otherwise they get fired. Sounds brilliant. And jerky.
Why is the Hastings quote so popular? The Netflix presentation is a really excellent one and full of interesting advice and strong statements. I’d even say the brilliant jerk of corporate culture presentations! Why does this quip about “brilliant jerks” resonate with people so much? Probably because we’ve all run into the “brilliant jerk” and the idea of just firing him or her is so pleasing. It also remains cowardly.
This hits particularly close to home for me because I have seen the mistreatment of far too many brilliant jerks. Brilliant jerks are necessary to grow and innovate. The difficult part is to figure out how they can be brilliant but be less jerky.
Firing brilliant jerks is the absolute worst thing to do for teamwork, or indeed the health of the company as a whole. I could spend more time convincing you, or you could view the Netflix slideshow that spawned the quote!