Decisions, decisionsby Rob Galanakis on 27/10/2012
Some people can find me a bit over-earnest in my quest for automation. I’ve finally figured out how to know whether something is worthwhile to automate.
Are you making any decisions when you do this?
And if someone is making decisions that may be unnecessary:
Can we get from A to B without making any decisions?
I value the people I work with and I want them to be more effective. Sometimes people are afraid I’ll automate them out of a job, or they like a manual part of their workflow. More often they take pride in being the manual bottleneck behind a tricky or brittle process.
Humans are valuable because we can make complex decisions very quickly. When I automate an area someone isn’t immediately comfortable with, it’s not because I don’t value what he or she does. On the contrary: because I value their skills and time, I want to see them doing something that requires their unique email@example.com